Privacy Policy

Last updated: May 24, 2026

1. Overview

RunSheet ("we," "us," or "our") operates the delivery route management platform at my-runsheet.com. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data. By using RunSheet, you agree to the practices described here.

2. Information We Collect

Account and Business Information

  • Company name and subdomain
  • Account administrator name, username, and email address
  • Driver and dispatcher names and contact information you enter
  • Billing address and payment method (handled by Stripe — we do not store full card numbers)

Operational Data

  • Customer delivery addresses, phone numbers, and delivery instructions you upload
  • Route history, delivery timestamps, and stop sequences
  • Proof-of-delivery photos uploaded by drivers
  • Driver notes and delivery status records

Usage and Technical Data

  • IP addresses and device information when you access the Service
  • Log data including pages visited, actions taken, and timestamps
  • Browser type and operating system

3. How We Use Your Information

  • To provide, operate, and improve the Service
  • To process payments and manage your subscription
  • To send transactional emails (account verification, billing receipts, payment failure notices)
  • To geocode delivery addresses and calculate optimized routes
  • To respond to support requests and communicate about the Service
  • To detect and prevent fraud and abuse
  • To comply with legal obligations

We do not sell your data or use it for advertising purposes.

4. Third-Party Services

We use the following third-party services to operate RunSheet. Each has its own privacy policy governing their use of your data:

Stripe

Payment processing and subscription management. Stripe receives your billing address and payment method. We never see or store your full card number. stripe.com/privacy

Google Maps Platform

Address geocoding, route geometry, and business information lookup. Delivery addresses you enter are sent to Google to calculate coordinates and road-following routes. policies.google.com/privacy

Resend

Transactional email delivery. Your email address is shared with Resend solely to deliver system emails (verification, billing, invitations). resend.com/legal/privacy-policy

Hetzner Cloud

Server infrastructure and data storage. Your data is stored on servers located in the European Union (Falkenstein, Germany). hetzner.com/legal/privacy-policy

5. Data Retention

We retain your data as long as your account is active. Specific retention periods:

  • Delivery history and proof-of-delivery photos: retained per your plan's history limit (30, 90, or 365 days)
  • Account and billing records: retained for the duration of your account plus 7 years for tax/legal compliance
  • Server logs: retained for 30 days

When you cancel your account, your operational data (routes, clients, deliveries) is deleted within 30 days. You may export your data before cancellation by contacting support.

6. Your Customer Data

You are the data controller for customer information you upload to RunSheet (delivery addresses, phone numbers, etc.). You are responsible for ensuring you have a legal basis to store and process that information. RunSheet processes this data only as a data processor acting on your instructions.

Your customers' delivery addresses are transmitted to Google Maps Platform for geocoding and routing. You should disclose this to your customers if required by applicable privacy law.

7. Security

We use industry-standard security measures including encrypted HTTPS connections, hashed passwords, and access controls. Proof-of-delivery photos are stored with access controls. However, no system is perfectly secure, and we cannot guarantee absolute security of your data.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to the personal data we hold about you
  • Correction of inaccurate data
  • Deletion of your account and associated personal data
  • Export of your data in a machine-readable format
  • Objection to certain processing activities

To exercise any of these rights, contact us at support@my-runsheet.com. We will respond within 30 days.

9. Cookies

RunSheet does not use tracking or advertising cookies. We use browser localStorage to store your authentication token and user session on your device. This data stays on your device and is not transmitted to any third party.

10. Children's Privacy

RunSheet is a business tool and is not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice in the Service. The "last updated" date at the top of this page reflects the most recent revision.

12. Contact

Questions about this Privacy Policy or your data? Contact us at support@my-runsheet.com.