Terms of Service

1. Agreement to Terms

By accessing or using RunSheet ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including company administrators, dispatchers, and drivers.

2. Description of Service

RunSheet is a cloud-based delivery route management platform. The Service allows businesses to build optimized delivery routes, dispatch drivers, track delivery status, and capture proof-of-delivery records. RunSheet is provided as a software-as-a-service (SaaS) product accessible via web browser and mobile device.

3. Account Registration

You must register for an account to use the Service. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and not share it with others
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

You must be at least 18 years old to create an account. Each company account may have multiple user seats as permitted by your subscription plan.

4. Subscription and Billing

Access to the Service requires a paid subscription. By subscribing, you agree to the following:

• Subscription fees are billed monthly in advance
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• Your subscription renews automatically unless cancelled before the renewal date
• Downgrades take effect at the end of the current billing period; upgrades take effect immediately
• Failed payments may result in service interruption or account downgrade

Payments are processed by Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Upload or transmit malicious code, viruses, or other harmful content
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to any part of the Service
• Harvest or collect information about other users without their consent
• Use the Service for any purpose other than managing legitimate delivery operations

6. Your Data

You retain ownership of all data you upload to the Service, including customer records, delivery records, and photos. By using the Service, you grant us a limited license to store, process, and display your data solely to provide the Service.

You are responsible for the accuracy and legality of data you submit, including ensuring you have appropriate consent from individuals whose information you upload (such as customer delivery addresses).

7. Data Retention

Delivery history and proof-of-delivery photos are retained according to your subscription plan's history limit. Upon cancellation or account deletion, we will retain your data for 30 days before permanent deletion, during which you may export your records. We are not responsible for data loss after this period.

8. Intellectual Property

The Service, including its software, design, and content, is owned by RunSheet and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business purposes. You may not copy, modify, reverse engineer, or create derivative works of the Service.

9. Termination

You may cancel your subscription at any time through the billing page. We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in conduct that harms other users or the Service. Upon termination, your right to access the Service ceases immediately.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Route optimization suggestions are generated algorithmically. We make no guarantee that suggested routes are optimal, legal, or safe for all vehicle types or road conditions. You are solely responsible for ensuring your drivers follow applicable traffic laws.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNSHEET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the United States and the State of Pennsylvania, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Pennsylvania.

14. Contact

Questions about these Terms? Contact us at support@my-runsheet.com.